This objective test question contains a question type which will only appear in a computer-based exam, but this question provides valuable practice for all students whichever version of the exam they are taking. Which of the following items would best go into the Customer Perspective within a traditional balanced scorecard? Select all that apply. Customer profitability analysis Customer retention rates Customer satisfaction ratings Customer ordering processing times
【参考答案及解析】
‘Customer satisfaction ratings’ and ‘customer retention rates’ ‘Customer profitability analysis ‘ results belong to the financial quadrant. ‘Customer ordering processing times’ belongs to the ‘Internal business process’ quadrant.
‘Customer satisfaction ratings’ and ‘customer retention rates’ ‘Customer profitability analysis ‘ results belong to the financial quadrant. ‘Customer ordering processing times’ belongs to the ‘Internal business process’ quadrant.