A customer returns a faulty product to a firm for repair under a warranty scheme. The firm operates a total quality management system.Which of the following best describes the cost of the repair?
A、An internal failure cost
B、An external failure cost
C、An appraisal cost D
A、prevention cost
A、An internal failure cost
B、An external failure cost
C、An appraisal cost D
A、prevention cost
【参考答案及解析】
An external failure cost
An external failure cost