In an appraisal interview, the manager tells the subordinate how he has been assessed - good and bad -and then gives him a chance to put questions, suggest improvement targets, explain shortcomings and identify problems.Using Maier's classification, what is the name given to this approach to appraisal interviewing?
A、Tell and sell
B、Tell and listen
C、Problem solving
D、Sell and listen
A、Tell and sell
B、Tell and listen
C、Problem solving
D、Sell and listen
【参考答案及解析】
Rationale： This manager tells in the first part and listens in the second part of the interview,taking on a dual role as critic and counsellor - and not assuming that all performance problems are the fault of the employee himself. Tell and sell would be more one-sided ('selling' simply being gaining acceptance of the evaluation and improvement plan). Problem-solving is even more of a collaborative, proactive process, with the manager in the role of coach. Sell and listen is not an appropriate method.
Rationale： This manager tells in the first part and listens in the second part of the interview,taking on a dual role as critic and counsellor - and not assuming that all performance problems are the fault of the employee himself. Tell and sell would be more one-sided ('selling' simply being gaining acceptance of the evaluation and improvement plan). Problem-solving is even more of a collaborative, proactive process, with the manager in the role of coach. Sell and listen is not an appropriate method.