The HR manager of a firm has been asked to explain to the finance director the quantifiable benefits of training programmes. Which of the following might she hesitate to put forward?
A、Increased speed of working
B、Increased accuracy of work
C、Increased employee satisfaction
A、Increased speed of working
B、Increased accuracy of work
C、Increased employee satisfaction
【参考答案及解析】
Rationale: Employee satisfaction would not be regarded as a quantifiable benefit - unless it couldbe correlated directly with figures such as reduced absenteeism and labour turnover (although it would be difficult to relate this specifically to training, as opposed to other effects).Pitfalls： Watch out for qualifier keywords in the question like 'quantitative' or 'qualitative' (benefits, characteristics). Examiners don't try to trick you - but they do like you to read questions carefully
Rationale: Employee satisfaction would not be regarded as a quantifiable benefit - unless it couldbe correlated directly with figures such as reduced absenteeism and labour turnover (although it would be difficult to relate this specifically to training, as opposed to other effects).Pitfalls： Watch out for qualifier keywords in the question like 'quantitative' or 'qualitative' (benefits, characteristics). Examiners don't try to trick you - but they do like you to read questions carefully